Last updated: October 23, 2026

This policy covers products bought from the Beauty Emporio online shop at beautyemporio.is. All orders are picked up at the salon, so returns are also made at the salon.

Your right to cancel (14 days)

You have the right to cancel your online purchase within 14 days of the day you pick up your order, without giving a reason. To cancel, email salon@beautyemporio.is with your name, order number and the products you want to return, then bring the products back to the salon within 14 days of telling us.

Condition of returned products

Products must be returned unused, unopened, with any seal intact and in their original packaging. Please bring your order confirmation or receipt.

Products that cannot be returned

For health and hygiene reasons, hair care, skin care and beauty products cannot be returned once the seal has been broken or the product has been opened or used. Gift cards cannot be returned.

Faulty or incorrect products

Please check your order when you collect it. If a product is faulty, damaged or not what you ordered, contact us at salon@beautyemporio.is as soon as possible. We will replace the product or give you a full refund. This does not affect your rights under Icelandic consumer law.

Exchanges

If you would like a different product, return the original item for a refund, as described above, and place a new order. You are also welcome to ask us in the salon for help choosing.

Refunds

Once we have received and checked the returned products, we will email you to confirm your refund. Approved refunds are made to your original payment method within 14 days of the day you cancelled. Your bank or card company may take a few extra days to show the refund.

Salon services

This policy applies to products only. Salon appointments are covered by the booking and cancellation terms shown when you book.

Contact

Questions about a return? Email salon@beautyemporio.is or visit us at Listhúsið, Engjateigur 17–19, 105 Reykjavík.